Custom Arctic
Custom Boots Terms and Conditions
We want to make purchasing the best boots in the world as simple and pain free as possible, providing our customers with total confidence in their experience and our product.
- Here at JK we will return or exchange your boots for you, as long as they meet our Exchange and Return Criteria.
- We offer one exchange per order, and boots must be in brand new condition
- Once you purchase your custom pair of boots, you cannot make any changes to the order
Every single pair of JK Boots are made by humans! This means that you can expect slight cosmetic imperfections consistent with a handmade process.
These include, but are not limited to, slight variances in:
• Eyelet Spacing
• Hook Spacing
• Boot Shaft Height (L vs R)
• Toe-box shape
• Hard Toe Shape
• Sewing Lines
• Sewing "back-stitches"
• Edge Trimming
• Outsole Placement
• Outsole Stitching
• Cosmetic appearance (leather texture, color, leather veins, minor scuffs)
We do not warranty boots damaged by fire, natural elements, chemicals or wear. Assessment of the repair will be made by inspection and the responsible party determined. JK will repair any boot, that by inspection, is a result of material or workmanship flaws within 6 months from the date of purchase.
Cancelations
Due to the nature of custom boots, all order cancelations are subject to a 15% service fee, becuase we have already begun to oganize the order, cut the material, and build the boots.
Exchanges/Returns for Online Custom Orders
Purchase with total confidence knowing that you can quickly exchange or return your boots for a different size or model hassle free if they’re not to your liking or don’t fit quite right.
To exchange, simply:
- Place your boots back in the original box with a completed Exchange/Return form, found inside the original box upon arrival
- Ship back to JK Boots Facility, purchasing your own label at your carrier of choice.
Quick Rules for exchanges:
- Boots must be in Brand new/Unworn Cond. (Unworn outdoors, No scuffs, Dirt, Heavy Creases)
- Exchange Arrival back to JK Boots facility within 14 days of original delivery to customer
- Exchange form completed and inside box
We’ll need about 2-4 days to get your exchange processed and your new pair sent out. We'll cover the shipping back to you!
To return, simply:
- Place your boots back in the original box with a complete Exchange/Return form
- Ship back to JK Boots Facility, purchasing your own label at your carrier of choice.
Quick Rules for Returns:
- Boots must be in Brand new/Unworn Cond. (Unworn outdoors, No scuffs, Dirt, Heavy Creases)
- Return Arrival back to JK Boots facility within 14 days of original delivery to customer
- Return form completed and inside box
- All Returns are subject to a 25% restocking fee
We’ll need about 3-5 days to get your return processed and your refund back to you.
What Is NOT Eligible To Be Returned?
We cannot accept returns or exchanges on the following items;
- Returns received after 14 days of the original order delivery date
- Returns received in damaged/worn condition
- Factory Seconds boots
- Original shipping charges & fees
- Original try on charge
- Final Sale or Close Out items cannot be returned, refunded or exchanged
- Mismate size boots
- Boots with custom uppers
(Example: If you're a size 10 in standard sneakers you'd be a size 9 in JK Boots)
- In the Box - Boots, Leather Laces, Tongue Guards, and Oil
- We ensure fast shipping with signature confirmation so your boots are secure every step of the way!
- Complimentary Manufacturer's Warranty
Custom Boots Terms and Conditions
We want to make purchasing the best boots in the world as simple and pain free as possible, providing our customers with total confidence in their experience and our product.
- Here at JK we will return or exchange your boots for you, as long as they meet our Exchange and Return Criteria.
- We offer one exchange per order, and boots must be in brand new condition
- Once you purchase your custom pair of boots, you cannot make any changes to the order
Every single pair of JK Boots are made by humans! This means that you can expect slight cosmetic imperfections consistent with a handmade process.
These include, but are not limited to, slight variances in:
• Eyelet Spacing
• Hook Spacing
• Boot Shaft Height (L vs R)
• Toe-box shape
• Hard Toe Shape
• Sewing Lines
• Sewing "back-stitches"
• Edge Trimming
• Outsole Placement
• Outsole Stitching
• Cosmetic appearance (leather texture, color, leather veins, minor scuffs)
We do not warranty boots damaged by fire, natural elements, chemicals or wear. Assessment of the repair will be made by inspection and the responsible party determined. JK will repair any boot, that by inspection, is a result of material or workmanship flaws within 6 months from the date of purchase.
Cancelations
Due to the nature of custom boots, all order cancelations are subject to a 15% service fee, becuase we have already begun to oganize the order, cut the material, and build the boots.
Exchanges/Returns for Online Custom Orders
Purchase with total confidence knowing that you can quickly exchange or return your boots for a different size or model hassle free if they’re not to your liking or don’t fit quite right.
To exchange, simply:
- Place your boots back in the original box with a completed Exchange/Return form, found inside the original box upon arrival
- Ship back to JK Boots Facility, purchasing your own label at your carrier of choice.
Quick Rules for exchanges:
- Boots must be in Brand new/Unworn Cond. (Unworn outdoors, No scuffs, Dirt, Heavy Creases)
- Exchange Arrival back to JK Boots facility within 14 days of original delivery to customer
- Exchange form completed and inside box
We’ll need about 2-4 days to get your exchange processed and your new pair sent out. We'll cover the shipping back to you!
To return, simply:
- Place your boots back in the original box with a complete Exchange/Return form
- Ship back to JK Boots Facility, purchasing your own label at your carrier of choice.
Quick Rules for Returns:
- Boots must be in Brand new/Unworn Cond. (Unworn outdoors, No scuffs, Dirt, Heavy Creases)
- Return Arrival back to JK Boots facility within 14 days of original delivery to customer
- Return form completed and inside box
- All Returns are subject to a 25% restocking fee
We’ll need about 3-5 days to get your return processed and your refund back to you.
What Is NOT Eligible To Be Returned?
We cannot accept returns or exchanges on the following items;
- Returns received after 14 days of the original order delivery date
- Returns received in damaged/worn condition
- Factory Seconds boots
- Original shipping charges & fees
- Original try on charge
- Final Sale or Close Out items cannot be returned, refunded or exchanged
- Mismate size boots
- Boots with custom uppers