Custom and modified boots are non-refundable.
Our return policy applies to unused stock boots only. Stock boots are unmodified boots. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, clean, and in the same exact condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: JK Boots, 36 E Wellesley Ave. Spokane WA 99207
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: JK Boots, 36 E Wellesley Ave., Spokane WA 99207
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Complete in 3 steps
What you’ll need:
Fitsheets, Tailors tape, #2 pencil or same thickness pen (no bumps, rubbers, or curves), Hard flat surface, Someone else to take measurements for you (recommended)
(Use socks that you intend to wear with your boots). *Note: thick or wool socks pair very comfortably with custom leather boots
Place Fitsheet on hard and even surface
Stand with one foot on Fitsheet, the other foot on even surface.
- Note* stand normally with your body weight distributed evenly
Trace your entire foot
-Note *Be sure to hold pen at a 90° angle perpendicular, straight up and down to paper while tracing.
2. Circumference measurements
(Use socks you intend to wear with the boots.)
Sit down on a chair, relax foot on hard flat surface
Wrap tailor’s tape around the circumference of your feet and legs at indicated areas
- Note* wrap the tape snug to comfort, not too tight, not too loose
- Note* during the “ball measurement” be sure to find both inside and outside bones and wrap tape around foot in that area
3. Wall foot length measurement