Terms and Conditions
Please read the full terms and conditions below
Handcrafted Boots
Understanding our quality control when it comes to Handcrafted Boots
All of our products are built to what is in our opinion the highest quality standards
What it is
Here is a definition of high quality handcrafted boots; Handcrafted Boots are constructed with leather, rubber, nails, thread, and screws. It has "thicker than usual" leather, and generally last longer than other boots, and usually have an arch support with heels. They are customizable in options and sizing available on our website.
What it's not
Because of the handcrafted nature of JK Boots, here are some disclaimers to be aware of that may vary and be uneven, offset, or different, throughout each individual boot; the color, leather finish, texture, thickness, stitching lines, spacing, eyelets, hooks, quarter spacing, uppers positioning, heel counter position, sole stitching. Stitching on uppers and soles may be frayed, or appear torn in some area. All of these things are normal for handcrafted boots. Rest assured that quality is not compromised. Appearances may be deceiving and always take second priority when it comes to building quality handmade boots.
Sizing Methods
Finding your size is simple and easy, have no fear.
There are 3 ways to choose your size
1) Choose your size based on our simple sizing guide:
- First grab a standard U.S. inch ruler and lay it on the ground up against a wall (choose a wall with a relatively flat baseboard), with the zero marker starting at the base of the wall.
- Stand with one foot directly on the ruler, with your heel against the wall (at the 0” end of the ruler) and your toes pointing away from the wall
- With weight on your foot, read the tick mark where your longest toe is at, to the nearest quarter of an inch.
- Input in your foot length in inches into the size calculator and follow the prompts to get your recommended size.
Width - We have three widths to choose from, select what feels would match you best. Narrow, Average or Wide.
2) Try ons (Custom Boots)
Have try on boots sent to your doorstep to confirm that it's right for you. This is highly recommended for first time customers.
If you’ve had handmade leather boots before and are confident in your sizing but don’t see your size available, just type it into the box below and we’ll build you exactly that.
3) Visit us!
You can always stop by one of our locations to get fit and confirm your size.
Comfort
What it is
Comfort means having a proper length, width, arch support, and heel height which may provide better current and long-term foot health.
What it's not
Comfort is not a promise to make all your foot issues go away. There are many factors like fatigue, weight, bone structure, injury, genes, unknown medical issues that may come into play. We do not promise to make boots feel like clouds on your feet. You can try them on before purchase, and we can help make suggestions for you. Make sure your expectations are realistic, before committing to a purchase. Later, can always try another size, or adjustment during another purchase.
Hard Toes
Any hard toes including Composite, Steel, Fiberglass, Celastic, may cause a bulky or larger than normal look. This is because it is added material on top on the normal shape of the boot.
Lead Times
All lead times begin after size confirmation. This means you have confirmed the size we are building for you.
Current lead times begin after size confirmation, they are approximate and not guaranteed. There are varying lead times for New Builds, Rebuilds, New Soles, Try-On boots, Size confirmations, etc.
If general manufacturing gets pushed out, all lines are affected, not only yours in particular. If you have selected an expedited lead time, you position in manufacturing has not changed, however, the general lead time may change.
Shipping takes an additional few business days depending on location
(Understanding size confirmation: JK Boots has confirmed your sizing via in store fitting, try on process, or your choice of size.
Any modifications, warranty, adjustments, to finished product, after they have been completed, will be done at same lead time originally chosen.
Change Orders
After a purchase has been made on made to order boots, production has started, and for this reason, change orders are not possible. If you purchased an in stock boot, exchanges are available.
Purchase
After purchase, be sure to check receipt and confirm that all information is correct. In the event of a mistake on receipt, customer may send an inquiry within 7 days to correct any information.
Warranty
JK Boots offers a 1-year limited warranty. Past this point, customers are fully responsible for making the boots last. A combination of fresh socks, proper oiling, proper drying, and outside conditions, must be maintained in order to increase longevity. Please review our Warranty Policy for complete details.
Repairs
After any repairs, it is not possible for the product to be original. There are no guarantees of original color, texture, thickness, alignment, and stitching, due to the fact that there are many factors at play including but not limited to, old, dry, cracked, or stretched leather, Hides, worn areas, etc.
After new soles, there may be frayed stitching on top of the welt which is the old original stitching. This does not effect the quality.
After rebuilds, the uppers may be misaligned according to how the leather stretched during wear.
Exchanges & Returns
-What Is Your Return or Exchange Policy?
We want to make Purchasing the best boots in the world as simple and pain free as possible, providing our customers with total confidence in their experience and our product.
Here at JK we will return or exchange your boots for you, as long as they meet our Exchange and Return Criteria.
We offer one exchange per order, and boots must be in brand new condition.
Don’t think the fit is right? We’ll exchange them Hassle free.
Every single pair of JK Boots are made by humans! This means that you can expect slight cosmetic imperfections consistent with a handmade process.
These include, but are not limited to, slight variances in:
We do not warranty boots damaged by fire, natural elements, chemicals or wear. Assessment of the repair will be made by inspection and the responsible party determined. JK will repair any boot, that by inspection, is a result of material or workmanship flaws within 12 months from the date of purchase.
Exchanging/Returning Instructions:
-Stock Boots-
Purchase with total confidence knowing that you can quickly exchange or return your boots for a different size or model hassle free if they’re not to your liking or don’t fit quite right.
To exchange, simply:
-Place your boots back in the original box with a completed Exchange/Return form, found inside the original box upon arrival
-Ship back to JK Boots Facility, purchasing your own label at your carrier of choice.
Quick Rules for exchanges:
-Boots must be in Brand new/Unworn Cond. (Unworn outdoors, No scuffs, Dirt, Heavy Creases, and never Oiled)
-Exchange Arrival back to JK Boots facility within 30 days of original delivery to customer
-Exchange form completed and inside box
We’ll need about 2-4 days to get your exchange processed and your new pair sent out. We'll cover the shipping back to you!
To return, simply:
-Place your boots back in the original box with a complete Exchange/Return form
-Ship back to JK Boots Facility, purchasing your own label at your carrier of choice.
Quick Rules for Returns:
-Boots must be in brand new/unworn condition (Not worn outdoors, has no scuffs, dirt, or heavy creasing, and must not have been Oiled). Please take a look at our policy for full details and exclusions Returns & Refunds.
-Return Arrival back to JK Boots facility within 30 days of original delivery to customer
-Return form completed and inside box
-Custom-
Purchase with total confidence knowing that you can quickly exchange or return your boots for a different size or model hassle free if they’re not to your liking or don’t fit quite right.
To exchange, simply:
-Place your boots back in the original box with a completed Exchange/Return form, found inside the original box upon arrival
-Ship back to JK Boots Facility, purchasing your own label at your carrier of choice.
Quick Rules for exchanges:
-Boots must be in Brand new/Unworn Cond. (Unworn outdoors, No scuffs, Dirt, Heavy Creases, and never Oiled)
-Exchange Arrival back to JK Boots facility within 30 days of original delivery to customer
-Exchange form completed and inside box
We'll cover the shipping back to you!
To return, simply:
-Place your boots back in the original box with a complete Exchange/Return form
-Ship back to JK Boots Facility, purchasing your own label at your carrier of choice.
Quick Rules for Returns:
-Boots must be in brand new/unworn condition (Not worn outdoors, has no scuffs, dirt, or heavy creasing, and must not have been Oiled). Please take a look at our policy for full details and exclusions Returns & Refunds.
-Return Arrival back to JK Boots facility within 30 days of original delivery to customer
-Return form completed and inside box
Please allow our team 7-14 days to receive and process your return. Once a refund has been issued, it can take 3-5 business days to be credited to your original payment method. These times can vary and are subject to individual financial institution rules.
What Is NOT Eligible To Be Returned?
We cannot accept returns or exchanges on the following items;
- Returns received after 30 days of the original order delivery date
- Oiled Boots
- Returns received in damaged/worn condition
- Factory Seconds boots
- Original shipping charges & fees
- Original try on charge
- Final Sale or Close Out items cannot be returned, refunded or exchanged
- Mismate size boots
- Boots with custom uppers
- Caulk Loggers, Ironhide, and Station boots
*All shipping costs for international exchanges are covered by the customer and will not receive a prepaid shipping label. Also account for additional processing and handling time.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, you should mail your product to: JK Boots, 10220 E Sprague Ave. Spokane Valley, WA 99206
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
-What is your Adjustments/fixes policy?
We want to be able offer as many Boot models, Sizes and Boot options as possible to get you what you need off the bat. JK Boots does not offer sizing or boot anatomy adjustments such as:
Stretching, Shrinking, Lowering the arch, Raising the arch, removing hard toes, heel slip, heel rub or adjusting the fit of the uppers.
We can refer you to a local cobbler in your area to assist with those specific needs. See Link.
Oiling
Oiling the boots or other applications may cause permanent color changes.
Try on Boots
These are for Try on purposes only. Make sure to not take them outside, make sure to keep them in brand new condition. Do not wear them outside, do not get them dirty, do not oil them.
Sale
All sale items are final. No returns or exchanges
Specials
Right to refuse service
Below are behaviors we will not tolerate and will result in a termination of service
- Aggression, cursing, yelling, harassment, inappropriate implications.
- Negotiating outside of our terms
- Negotiating prices
- Defamation
- Breaking guidelines
- Not following our systems and procedures
