Terms and Conditions

Please read the full terms and conditions below

Handcrafted Boots

Understanding our quality control when it comes to Handcrafted Boots

All of our products are built to what is in our opinion the highest quality standards 

What it is

Here is a definition of high quality handcrafted boots; Handcrafted Boots are constructed with leather, rubber, nails, thread, and screws. It has "thicker than usual" leather, and generally last longer than other boots, and usually have an arch support with heels. They are customizable in options and sizing available on our website.

What it's not

Because of the handcrafted nature of JK Boots, here are some disclaimers to be aware of that may vary and be uneven, offset, or different, throughout each individual boot; the color, leather finish, texture, thickness, stitching lines, spacing, eyelets, hooks, quarter spacing, uppers positioning, heel counter position, sole stitching. Stitching on uppers and soles may be frayed, or appear torn in some area. All of these things are normal for handcrafted boots. Rest assured that quality is not compromised. Appearances may be deceiving and always take second priority when it comes to building quality handmade boots.

 

Fitting Methods

Same as latest size: same size as most recent purchase

Change my size: change my sizing from my most recent purchase, I will select the size.

Try-on at JK Boots store: I will come to visit a certified JK Boots location, get fit, and choose my size there.

Try-on mail to me: I will select my size using the simple size guide, and then you will send me a try on set of boots in that size. Then I will confirm this is the size I want or which adjustments to make, and then send it back in the same brand new condition

Build via my size below: I will select my size in JK Boots, and JK Boots will build them according to that size. 

 

Comfort

What it is

Comfort means having a proper length, width, arch support, and heel height which may provide better current and long-term foot health.

What it's not

Comfort is not a promise to make all your foot issues go away. There are many factors like fatigue, weight, bone structure, injury, genes, unknown medical issues that may come into play. We do not promise to make boots feel like clouds on your feet. You can try them on before purchase, and we can help make suggestions for you. Make sure your expectations are realistic, before committing to a purchase. Later, can always try another size, or adjustment during another purchase.

 

Lead Times

All lead times begin after size confirmation. This means you have confirmed the size we are building for you.

Current lead times begin after size confirmation, they are approximate and not guaranteed. There are varying lead times for New Builds, Rebuilds, New Soles, Try-On boots, Size confirmations, etc. 

If general manufacturing gets pushed out, all lines are affected, not only yours in particular. If you have selected an expedited lead time, you position in manufacturing has not changed, however, the general lead time may change.

Shipping takes an additional few business days depending on location

(Understanding size confirmation: JK Boots has confirmed your sizing via in store fitting, try on process, or your choice of size.

Any modifications, warranty, adjustments, to finished product, after they have been completed, will be done at same lead time originally chosen.

Change Orders

All changes to orders must be sent to general@jkboots.com

 

Purchase

After purchase, be sure to check receipt and confirm that all information is correct. In the event of a change order, or mistake on receipt, customer may send an inquiry within 7 days to correct any information. 

 

Warranty

JK Boots offers a 6-month manufacturers warranty. Past this point, customers are fully responsible for making the boots last. A combination of fresh socks, proper oiling, proper drying, and outside conditions, must be maintained in order to increase longevity.

Any manufacturers defects will be handled at JK Boots cost. (Manufacturers defects do not include, natural leather blemishes, or other normal imperfections caused by the handcrafted nature of JK Boots.)

Sizing adjustments or Exchanges are handled as follows

If you confirmed your sizing via in-store, mail try-on process, or verbal size confirmation, all adjustments or exchanges are done at full price. 

Leather drying, cracking, splitting, caused by a combination of insufficient oiling, "boot drying" near an open fire or high hvac heat, is not warranted. Make sure to oil boots regularly and never dry them next to an open fire, or "kick your feet up" next to an open fire.

Repairs 

After any repairs, it is not possible for the product to be original. There are no guarantees of original color, texture, thickness, alignment, and stitching, due to the fact that there are many factors at play including but not limited to, old, dry, cracked, or stretched leather, Hides, worn areas, etc. 

After new soles, there may be frayed stitching on top of the welt which is the old original stitching. This does not effect the quality.

After rebuilds, the uppers may be misaligned according to how the leather stretched during wear. 

 

Exchanges

Free Exchanges are for In-Stock boots in brand new condition. Made to Order boots are non-refundable.

Brand new condition means they have not been worn outside, there are no visible markings on them, they have not had any oil or substance applied to them, they have not been worn to the point of break-in (they don't visibly look broken-in from how long they've been worn, even if its been inside) They have no top lace marks (this occurs when you wrap laces around the top of your calves)

 

Returns

Made to Order boots are non-refundable

Stock boots are returnable within 7 days of your purchase, and must be in new condition, with no dirt, oil, or any substances, applications, or modifications. If the boots were worn outside they are not refundable. All returns will be processed with a 15% restocking fee.

To be eligible for a return, your item must be unused, clean, and in the same exact condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This can take up to 30 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your account as it may take some more time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at general@jkboots.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at general@jkboots.com and send your item to: JK Boots, 36 E Wellesley Ave. Spokane WA 99207

 

Shipping
To return your product, you should mail your product to: JK Boots, 36 E Wellesley Ave. Spokane WA 99207

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Adjustments

When sending boots for adjustments, keep your original laces and false tongues as these will not be provided a second time. Any additional laces or false tongues will come at an additional cost.

Oiling

Oiling the boots or other applications may cause permanent color changes. 

Try on Boots

These are for Try on purposes only. Make sure to not take them outside, make sure to keep them in brand new condition. Do not wear them outside, do not get them dirty, do not oil them.

Sale

All sale items are final. No returns or exchanges

Specials

Free shipping on orders of $700.00 or more